Returns & Refunds Policy

Custom items are non returnable & non refundable. Designs cannot be changed once payment has been sent. Mock up designs are final once agreed between 4 Eleven and the customer. Sizing on custom designs cannot be exchanged unless the wrong size was given to you, in which case 4 Eleven will replace all goods free of charge.

You can exchange or have a replacement item if faulty (ripped, torn, wrong size was given, stitching has come apart) or if the wrong design than the confirmed mock up, was given. We must be informed within 5 days of you receiving your order. You are responsible for any import duties to be paid.